Service standards

We have developed a range of service standards that can give customers more information about the way we provide services in a number of areas.

We are committed to delivering great service. As part of this commitment, we have developed service standards that cover a range of service areas.

You can find out about all our current service standards.pdf

The standards have been developed alongside our customers and we will report on our performance against the service standards every year. We'll publish the results on this page.