How we are performing

This page gives you information about how we perform when we provide services for our customers.

Our work to manage performance helps us to meet the needs and expectations of our tenants. To enable us to do this, we have effective performance management arrangements which help us to deliver results as set out in our strategic and annual plan.

We measure our performance using a number of performance indicators which are reviewed every year. We publish our performance against these indicators every year.

You can see the range of documents that tell you about our performance and plans below.

STAR survey

In mid-2016, we carried out the STAR survey (Satisfaction of Tenants and Residents). You can find out more details on the Thirteen Group performance page.

Performance indicators

Value for money self assessments

Financial statement and annual report

Development spend

Business plans