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Getting involved with your landlord means you can bring fresh ideas and help us improve services, neighbourhoods and opportunities for our customers.
By joining with hundreds of other customers on groups, projects and panels, you can have your say and help to develop our services and improve neighbourhoods across Thirteen’s group of landlords. You can work with other tenants to help us make decisions and influence how we work and use resources in your neighbourhood.
Every customer who volunteers with us brings their own views and we encourage everyone to tell us when we have done things well and how we can improve our services.
As well as helping us, volunteering with our groups can bring you a number of benefits. You can gain experience from working on different projects while meeting new people and developing your skills.
Customer involvement team
Our customer involvement team manages how customers work with all the landlords in the Thirteen group.
It’s completely free for you to get involved in our groups and projects and you can receive expenses for being involved. The team can guide you through the whole process of working with us.
Getting involved can help you personally and make things better in your neighbourhood, so if you’ve ever thought to yourself ‘I could make things better’ you can:
You can find out about the latest news for involved customers in:
- Customer Voice Summer 2016 newsletter.pdf
- Customer Voice Spring 2016 newsletter.pdf
- Customer Voice Summer 2015 newsletter.pdf
We recognise and value the work of community volunteers and their organisations. We want to support them and other partner agencies that contribute to the well-being and sustainability of our neighbourhoods. Our Community Fund provides support to make a significant contribution to the improvement of local communities and help make them great places to live.
You can find out more by getting in touch with us at the contacts below, or by downloading the application form.pdf
Every year we tell people about the projects we've worked on and how we've helped our customers to stay involved. You can find out more in our annual report for 2015/16.