Get involved

Getting involved with your landlord means you can bring fresh ideas and help us improve services, neighbourhoods and opportunities for our customers.

By joining with hundreds of other customers on groups, projects and panels, you can have your say and help to develop our services and improve neighbourhoods across Thirteen’s group of landlords. You can work with other tenants to help us make decisions and influence how we work and use resources in your neighbourhood.

Every customer who volunteers with us brings their own views and we encourage everyone to tell us when we have done things well and how we can improve our services.

As well as helping us, volunteering with our groups can bring you a number of benefits. You can gain experience from working on different projects while meeting new people and developing your skills.

Latest news

£200 draw for your views

We're asking for your views about the future priorities for our organisation. We're running some events for customers to come along to and you can also have your say online by completing the electronic survey. Find out more about the events and survey on our news page

You can find out about the latest news for involved customers in:

Community Fund

We recognise and value the work of community volunteers and their organisations. We want to support them and other partner agencies that contribute to the well-being and sustainability of our neighbourhoods. Our Community Fund provides support to make a significant contribution to the improvement of local communities and help make them great places to live.

You can find out more by getting in touch with us at the contacts below, or by downloading the application form.pdf

Customer involvement team

Our customer involvement team manages how customers work with all the landlords in the Thirteen group.

It’s completely free for you to get involved in our groups and projects and you can receive expenses for being involved. The team can guide you through the whole process of working with us.  

Getting involved can help you personally and make things better in your neighbourhood, so if you’ve ever thought to yourself ‘I could make things better’ you can:

Annual report

Every year we tell people about the projects we've worked on and how we've helped our customers to stay involved. You can find out more in:

More information

For more details about the customer involvement team: