Customer consultations

As part of our commitment to involve customers in our work, we often ask customers to give us their views on a range of issues.

Our consultations are on issues as diverse as agreeing standards for the way we provide our services, to finding out what customers think about our strategic plans.

We use a variety of methods to consult with customers, including:

  • face-to-face meetings 
  • paper questionnaires 
  • telephone surveys 
  • email, web and social media surveys.

You can also join in with walkabouts on your estate with your Neighbourhood Officer.

Using the internet

How do you use the internet?

We are always looking at new ways that we can improve how we work with our customers. This survey is designed to gather the views of customers about how you use the internet and which systems you access online. Everyone who completes the survey will be entered into a prize draw to win tickets for Tinie Temp in Hartlepool.

Please click to complete the survey.

Our services for you leaflet

Give us your views about our services for you leaflet

In March 2017 we sent out a leaflet to customers about the services we provide.

You can find electronic copies of the leaflet for your area.

To make sure publications like this are as useful as possible, please tell us your thoughts about the leaflet: