Customer consultations

As part of our commitment to involve customers in our work, we often ask customers to give us their views on a range of issues.

Our consultations are on issues as diverse as agreeing standards for the way we provide our services, to finding out what customers think about our strategic plans.

We use a variety of methods to consult with customers, including:

  • face-to-face meetings 
  • paper questionnaires 
  • telephone surveys 
  • email, web and social media surveys.

You can also join in with walkabouts on your estate with your Neighbourhood Officer.

Our services for you leaflet

Give us your views about our services for you leaflet

In March 2017 we sent out a leaflet to customers about the services we provide.

You can find electronic copies of the leaflet for your area.

To make sure publications like this are as useful as possible, please tell us your thoughts about the leaflet:

Self-service website

Tell us what you think about the self-service website

Win one of two £50 Love to Shop vouchers: register for our self-service website and tell us about your experiences using our online survey below.

If you're already registered then please give us your feedback and get a prize draw entry.

The competition closes on 31 March. Two prizes of £50 vouchers will be announced on 3 April 2017.