Help Improve Our Services with Project Weave
<%
If request.form("q01") <> "" and request.form("q02") <> "" Then
bodyvar = "Sent on: " & Now() & CRLF & CRLF & _
"How important is it to you that we complete your repair correctly in one visit: " & request.form("q01") & CRLF & CRLF & _
"How important is it that we keep you informed about your reported repair: " & request.form("q02") & CRLF & CRLF & _
"How important is it that your repair is carried out by your landlord's in-house repairs team: " & request.form("q03") & CRLF & CRLF & _
"How important is it to you that we offer flexible appointments: " & request.form("q04") & CRLF & CRLF & _
"What three things matter most when you make a complaint: " & request.form("q05_1") & request.form("q05_2") & request.form("q05_3") & request.form("q05_4") & request.form("q05_5") & request.form("q05_6") & request.form("q05_7") & request.form("q05_8") & request.form("q05_9") & CRLF & CRLF & _
"What did you feel like complaining about but didn't: " & request.form("q06") & CRLF & CRLF & _
"What stopped you from complaining to us: " & request.form("q07") & CRLF & CRLF & _
"What could we have done that would have encouraged you to make the complaint: " & request.form("q08") & CRLF & CRLF & _
"Which of these issues would be most important to you when you are looking for a home: " & request.form("q09_1") & request.form("q09_2") & request.form("q09_3") & request.form("q09_4") & request.form("q09_5") & request.form("q09_6") & CRLF & CRLF & _
"Is there anything else you would like to add to this list: " & request.form("q10") & CRLF & CRLF & _
"What is your view of the 'Ways to Pay Campaign': " & request.form("q11") & CRLF & CRLF & _
"Would you prefer to pay rent over a 52 week period or have three 'rent free' weeks (this means you would pay more each week to make up those 'rent free' weeks): " & request.form("q12") & CRLF & CRLF & _
"What concerned you the most before the modernisation of your home: " & request.form("q13") & CRLF & CRLF & _
"What were the best things about the modernisation works: " & request.form("q14") & CRLF & CRLF & _
"If you have had your home modernised what were the negative things about this experience: " & request.form("q15") & CRLF & CRLF & _
"How would you prefer to contact us: " & request.form("q16") & CRLF & CRLF & _
"Are you satisfied with our current opening hours: " & request.form("q17") & CRLF & CRLF & _
"Are you happy that we have one freephone number which you can use for all enquiries: " & request.form("q18") & CRLF & CRLF & _
"If the person who answers your call could answer your query there and then, would you be happy to wait longer for your calls to be answered: " & request.form("q19") & CRLF & CRLF & _
"How long is a reasonable time to wait for a call to be answered: " & request.form("q20") & CRLF & CRLF & _
"How easy is it to speak to the right person about anti-social behaviour: " & request.form("q21") & CRLF & CRLF & _
"What three things matter most to you when you report anti-social behaviour: " & request.form("q22_1") & request.form("q22_2") & request.form("q22_3") & request.form("q22_4") & request.form("q22_5") & request.form("q22_6") & CRLF & CRLF & _
"How satisfied are you with the way your area looks: " & request.form("q23") & CRLF & CRLF & _
"Do you like where you live: " & request.form("q24") & CRLF & CRLF & _
"Are you a Tees Valley Housing or Erimus Housing tenant: " & request.form("q25") & CRLF & CRLF & _
"Please add any further comments/suggestions in the box below: " & request.form("q26") & CRLF & CRLF
mail.Subject = "Erimus Housing Help Improve Our Services Survey"
mail.TextBody = bodyvar
On Error Resume Next
mail.Send
If Err <> 0 Then
response.write "error: " & Err
response.write "Sorry there was a problem. Please go back and try again.
" Else response.write "Thank you very much for taking the time to help us
" End If Else %>WE are currently undertaking Project Weave, a review of our frontline services so we can:
- Make improvements to services based on what our customers tell us they want
- Improve performance and efficiency
- Provide better value for money
The review also means we can assess the progress made through our action plan following our two star Audit Commission inspection last year.
Customers' views are vital and we have devised a survey to help us understand your needs and wishes as a customer. We would be pleased if you would take part by answering the following questions and submitting your answers by clicking on the submit button below.
(Please answer every question; failure to do this will reset the form when 'submit' is clicked.)
<% End If %>