Erimus Housing is committed to improving the service it delivers to customers and tenants. Every complaint that is received is carefully considered to see how we can try to prevent a similar situation happening again.

In 2007, we developed a new housing management IT system which allows us to collate information on any compliments, comments or complaints we receive.

Click here for our most recent complaints summary.

Click here for our complaints analysis 2010/11

Click here for our complaints analysis 2009/10.