Who to contact if there are any questions or problems once the contractor has started work in your building.
A supervising officer is in charge of each site. This is usually an Erimus Partnership Officer. When the work starts, all affected leaseholders are told who this is and how he or she may be contacted.
We will let you know how the work is going and if there are any changes to the plans or timetable.
If you see a problem you should let the supervising officer know immediately and if possible while the contractor is still on site. It is more difficult to solve problems after the contractor has left the site, and especially if the defects period has come to an end. The defects period is normally 12 months after the work has been completed.
Contact us by calling our contact centre on 08000 461600 or by emailing firstname.lastname@example.org