We aim to provide you with excellent levels of customer service. In order to help us continuously improve our performance, we would be grateful if you would take five minutes to provide us with some feedback about the way your recent enquiry was dealt with. When you have finished press ‘submit’ and your feedback will be automatically emailed to us.

Your Feedback

Why did you last contact our Home Ownership Team?

Request for InformationComplaintComplimentOther

If other, please specify

What was your main reason for contacting our Home Ownership Team?

Major Works - ConsultationMajor Works - Quality or standard of workMajor Works - Invoice / account queryService Charge - Quality or standard of serviceService Charge - Invoice / account queryLease EnquiryRight to buy or right to acquireInsuranceHome improvements / alterationsOther

If other, please specify

Was the person who dealt with your enquiry polite, helpful and knowledgeable?

YesNo

If no, please explain why

Was your enquiry dealt with quickly and efficiently?

YesNo

If no, please explain why

Overall, how satisfied were you with the service you received from our Home Ownership Team?

Very SatisfiedSatisfiedDissatisfied

Are there any ways in which we could improve our services in the future?

To ensure that our service meets the needs of all our customers, please select one option from each drop down box below

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Your Details

Full Name

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Contact us by calling our contact centre on 08000 461600 or by emailing homeownershipteam@erimushousing.co.uk