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Involving You

We want to continually improve the way in which we communicate with our leaseholders. We believe that leaseholders should have a voice and play an active role in the way in which we provide our services. With this in mind it is our intention to actively involve leaseholders in the decision making process.

Don’t worry if you think you don’t have the right skills to get involved. You don’t need any previous experience in housing. Your skills and knowledge will build with your involvement and you will be fully supported by staff.

If you would like to know more about getting involved or if you want to let us know how you would like to be involved at a level that suits you, please contact us on 08000 461 600, free from a land line, or 01642 233780 which is charged at local rates from a mobile phone. or email

Here are some of the ways you can take part:

Yearly conference

To develop services and hear your priorities we hold a tenants’ and residents’ conference each year. Please come along to one.

Consultation days

We hold a consultation day each year where we feed back to you about ‘you said we did’ and key areas that are important to you.

Postal/phone/email consultation

You may prefer to get involved by giving your views by post, email or phone. We are currently developing the information we hold regarding contact details and preferred methods of contact so that you can give us your views by the most convenient method.

Satisfaction surveys

We often survey all customers on a range of specific issues. Please send us your views to hep us shape our services to meet your needs. In addition we annually survey leaseholders to assess your satisfaction with our leasehold management service.

Mystery shopping

Erimus Housing has introduced a way of our customers testing our services. This is to ensure we constantly provide the highest standard of service at all times. We encourage you to become involved to ensure our services are delivered in a customer focused approach.

Informal chats

You can contact a member of staff, a resident involvement officer, your local area housing forum or the Residents Panel.

Estate walkabouts

Every eight weeks we undertake estate walkabouts which give you the chance to look around your neighbourhoods with your local estates officer and show us any concerns you may have and highlight any problems. For further information and details of your next walkabout please contact your local area office.

Leaseholders forum

We have set up a leaseholder forum in which leaseholders can inform us of their views in relation to the way Erimus Housing manages its leasehold properties.

We want the forums to express their views and help Erimus in the following areas of leasehold management:

  • Service charge setting and reviews
  • Major works and consultation
  • Service delivery / value for money
  • Review of satisfaction surveys

Contact us by calling our contact centre on 08000 461600 or by emailing

Erimus Housing

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