Being a Good Neighbour

We want to help create neighbourhoods where people choose to live. To help us achieve this, please be considerate to others living around you.

Our message to all our residents is enjoy your home but don’t prevent others from enjoying theirs.

Good neighbours understand there will be noise on occasions from other flats and houses but understand the need for peace and quiet also.

To be a good neighbour, please treat others around you as you would like to be treated. Tips to remember are:

Noise

Nuisance caused by noise is often the biggest cause of complaints. This is a greater problem in flats. Don’t cause a nuisance to your neighbours or let anyone living with you or visiting you do this. To reduce the effect of noise in your home, please try to keep TVs, radios and stereos away from joined walls. Always keep the volume down to reasonable levels, particularly late at night and early in the morning. Household activities such as using vacuum cleaners and washing machines should not be done late at night or early in the morning. If you are having a party, let your neighbours know. Keep the noise down if it is late and ask visitors to be quiet when they leave. Most neighbours will not mind an occasional party but they may mind if you often have parties or groups of friends / family round causing noise.

Harassment

If you are the victim of any form of racial harassment, or indeed any harassment (broken windows, offensive graffiti, or verbal, physical or emotional abuse) or you know of someone who is, the please speak to us as soon as possible.

We will help victims of any form of harassment if they want to involve us. This could mean visiting the victim to get details of the incident(s). A resident’s wish to involve the police, or not, will be respected.

As a landlord we try to work with others to eliminate any form of harassment against people on grounds of race, colour, religion, gender, sexual orientation, marital status, disability or age. We will help all victims of any form of harassment in any way we can.

Rubbish

Built-up household rubbish is an eyesore and can be a health hazard. Clean your dustbin regularly and do not allow waste to overflow as this can attract rats and other nuisance. Make sure you put your dustbin out for collection on the right day. Large items of rubbish, such as mattresses and fridges will usually be collected free of charge by your local council.

Keeping pets

Most residents who live in flats with shared entrances are not allowed to keep pets. However, residents who have their own front or back door, separate from a shared area, can keep a domestic pet. Before you decide to get a pet, think if it is a fair to keep an animal inside all day if you are at work. If you do have a pet, do not allow it to make unreasonable noise. Keep dogs on a lead when outside the home and do not let any pet foul the pavements or neighbours' gardens. If it does, please clean it up.

Gardens

If you have a private garden, maintenance is your responsibility. If you have the use of communal grounds with other residents of your house or block, then we will maintain these gardens. However, if you wish to care for a part of the garden then it may be possible for this to be arranged as long as it does not disturb other residents. Please contact us about this.

Parking

Many schemes do not have enough car parking spaces for every resident. Please make sure you are considerate when parking your car.

No one may reserve a place on a public road outside their home so use off street parking wherever possible but please do not park on grass verges. This is a breach of your tenancy agreement.