Our own anti-social behaviour team was formed after tenants highlighted the issue as one of their main concerns. While the estates officers deal with initial complaints of nuisance and anti-social behaviour, more serious cases, including hate crimes, are referred to a dedicated tenancy enforcement officer.
The team is committed to dealing with issues affecting the quality of life of residents, such as:
We also work alongside agencies such as Middlesbrough Council’s Neighbourhood Safety team and street wardens, as well as Cleveland Police to tackle these problems, sharing information to resolve problems.
We also undertake early intervention work with young people to try and prevent problems before they get worse.
Where neighbours have fallen out we will refer them to our inhouse mediation service who will work with them to sort out the problem. For more information contact your local housing office.
We use a range of tools to deal with tenants who cause problems and breach their tenancy agreements, from warning letters to demotion of tenancies and possession to Anti-social Behaviour Orders (ASBOs), injunctions and even eviction.
When the person causing problems does not live in an Erimus Housing property, we will work closely with Middlesbrough Council’s own neighbourhood safety team to ensure action is taken.
To show our commitment to tackling anti-social behaviour, we have signed up to the Housing Sector’s standard “Respect – ASB Charter for Housing”.
The seven building blocks for this standard are:
Further information is available on http://www.cih.org/news-article/display/vpathDCR//templatedata/cih/news-article/data/Have_you_signed_up_to_the_new_ASB_Charter
If you are suffering from nuisance and harassment or anti-social behaviour, please contact your local housing office. Click here for details.
You can also call and leave a message on our ASB answerphone at any time of the day or night on 01642 773605 and we will get back in touch with you.
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(Emergencies Only) 999
Erimus ASB Answerphone
Contact us by calling our contact centre on 08000 461600 or by emailing email@example.com