Anti-Social Behaviour & Nuisance and Hate Crime

Our own anti-social behaviour team was formed after tenants highlighted the issue as one of their main concerns. While the estates officers deal with initial complaints of nuisance and anti-social behaviour, more serious cases, including hate crimes, are referred to a dedicated tenancy enforcement officer.

The team is committed to dealing with issues affecting the quality of life of residents, such as:

• Nuisance neighbours;
• Noise nuisance;
• Damage and graffiti;
• Problem households;
• Hate crime.

We also work alongside agencies such as Middlesbrough Council’s Neighbourhood Safety team and street wardens, as well as Cleveland Police to tackle these problems, sharing information to resolve problems.

We also undertake early intervention work with young people to try and prevent problems before they get worse.

Where neighbours have fallen out we will refer them to a specialised mediation service called UNITE which will work with them to sort out the problem. For more information contact your local housing office or www.unite-mediation.org

We use a range of tools to deal with tenants who cause problems and breach their tenancy agreements, from warning letters to demotion of tenancies and possession to Anti-social Behaviour Orders (ASBOs), injunctions and even eviction.

When the person causing problems does not live in an Erimus Housing property, we will work closely with Middlesbrough Council’s own neighbourhood safety team to ensure action is taken.

To show our commitment to tackling anti-social behaviour, Erimus Housing signed up to the Government's Respect Standard for Housing Management, working together with our residents to show:

• Accountability, leadership and commitment
• Empowerment and reassurance for residents
• Prevention and early intervention
• Tailored services for residents and provision of support for victims and witnesses
• Protection of communities through swift enforcement
• Support to tackle the causes of anti-social behaviour

Further information on the Government's Respect agenda is available at: www.respect.gov.uk

We have also signed up to a multi-agency process to deal with incidents of hate crime and racial harassment called True Vision. Victims of such crimes can easily report problems at a number of reporting centres such as local housing offices, police stations, libraries etc. or at www.report-it.org.uk

Contact Us

If you are suffering from nuisance and harassment or anti-social behaviour, please contact your local housing office. Click here for details.

You can also call and leave a message on our ASB answerphone at any time of the day or night on 01642 773605 and we will get back in touch with you.

Other Useful Contacts
Cleveland Police	01642 326326 (Emergencies Only) 999
Street Wardens	01642 228500
Erimus ASB Answerphone	01642 773605
MBC Switchboard	01642 245432