Compliments, Comments & Complaints
At Erimus Housing, tenants are our priority and we strive to provide excellent services to fully meet the needs of our residents.
We aim to provide high quality services and to continuously improve the services we deliver. We therefore welcome all compliments, comments and complaints from our customers and aim to learn from them to make improvements to services where possible.
Compliments and Comments
Any compliments or comments received will be taken into account as part of our continual process improvement and when a policy or procedure is reviewed. Compliments received are also forwarded to the relevant member of staff or team, so that the good work that has been carried out is recognised.
Complaints
Unfortunately, despite our best efforts, there may be times you are dissatisfied with the service or information you have received. Any complaints we receive are dealt with via our complaints procedure. More information on our complaints procedure
A compliment, comment, or complaint can be made by telephone, in writing, or by speaking to a member of Erimus Housing staff at your local housing office or the Homechoice centre. You can also make a complaint using an on-line form.
As a guide, a complaint should be made within 28 days of the reason for the complaint occurring.
Again, we will ensure that the information received from complaints will be taken into account as part of our continual process improvement and when a policy or procedure is reviewed.
If you require assistance with sending us a comment or compliment, or making a complaint, please get in touch with your local housing office. You can find full contact details here.
