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Paying Your Rent

There is a range of ways you can pay your rent and we want to give you every opportunity to keep your payments up to date.

We offer several different ways to pay your rent:

Payment Methods

The following payment methods are available:

1. Allpay.net Payment Card

This is a plastic payment card that can be used to make payment at any Post Office or Pay Point outlet. Pay Point outlets are usually local shops, stores, garages and supermarkets. Simply take your card with your payment and pay over the counter. Your account will usually be credited the day after the payment is made. You will always get a receipt when paying by this method. If you do not have one of these cards, simply call our Customer Service Centre on 08000 461600 and a card will be sent out within two working days.

2. Payment by Direct Debit

Direct Debit is a very efficient and effective way to collect payments directly from your bank. For joint bank accounts, a form must be completed which details the amount and how often you want the payments to be made e.g. weekly or monthly. If you have a sole bank account, Erimus Housing has a paperless system which means details can be processed over the telephone. The main benefit of Direct Debit is that once it is set up you do not have to worry about your payments again. If the amount you need to pay changes, we can make the change on your behalf without you having to contact your bank. Download a printable Direct Debit form here.

3. Payment by Standing Order

When paying by this method, you fill in a form similar to a Direct Debit form and take it to your bank. Your bank will then make the payments automatically to Erimus Housing. These payments continue at the agreed amount until you change or you cancel them.

4. Payment by Telephone

Payment can be made over the telephone using either a debit or credit card. This is a simple way to make a payment and it can be done from your own home. There are two options to choose from:

  • Payment direct to Erimus Housing by contacting our Customer Service Centre on 08000 461600.
  • Payment using allpay’s 24 hour payment line on 08445 578315 (to pay this way you must have a Erimus Housing allpay payment card so you can quote the reference number.

5. Payment Online using the Internet

To make a payment online, you need an allpay card. If you do not have one, simply call our Customer Service Centre on 08000 461600 and a card will be sent out within two working days. To pay using this method, just click on to our website link to www.allpay.net. You will be able to use a debit or credit card to make a payment.

allpay.net logo

 6. Rent Direct (Housing Benefit)

You can pay by rent direct if you are entitled to claim housing benefit. When you claim, you simply ask for your benefit to be paid direct to your landlord. Once you have been awarded housing benefit, your payments will be sent direct to us and you do not have to worry about paying your rent. However it is your responsibility to notify the Housing Benefit Department of any change in your circumstances. It is also your responsibility to give any further information to ensure your entitlement to Housing Benefit continues and your rent direct payments are maintained.

7. Payment by Post

Payment can be made by post using a cheque or postal order made payable to Erimus Housing Limited. You should ensure that your name and address are always written on the back of the cheque or postal order so we know which account to pay it in to. This method of payment can be slow and inconvenient and we would recommend using an allpay payment card.

8. Office Payments

You can pay your rent in person at the following offices on the following days:

15 Shelton Court
Thorntree
Middlesbrough TS3 9PD

Monday and Friday 9am-4pm and Wednesday 10am-4pm

Berwick Hills Centre
Crossfell Road
Middlesbrough TS3 7RL

Tuesday and Thursday 9am-4pm

 

If you are having any difficulties paying your rent or any outstanding arrears please call us on Freephone 08000 461 600 where one of our friendly advisors will help you make an arrangement that suits you.

Free Financial Inclusion Advice to Erimus Housing Customers

Tandem advisers offer free, confidential help and support on a wide range of money matters. Tandem is open to all Erimus Housing customers.

Tandem can help you to:

  • Claim your full benefit entitlement
  • Deal with any debts, including rent arrears
  • Compare loan costs and access affordable loans
  • Budget, save and find ways to make your money go further
  • Choose a bank account or other financial services such as home contents insurance
  • Get specialist help and advice

For further details click here to go to their dedicated website.

 

Erimus Housing

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