The Erimus Housing repair service is provided by the in-house repair and maintenance organisation called Erimus Building Services (EBS).
EBS directly employs a range of operatives from the various building trades, such as plumbers, electricians, plasterers and bricklayers to maintain and repair your home. Gas fitters are also employed to service and repair your heating appliances.
In peak demand, EBS engages with selected sub-contactors to help provide the service.
This is when we react to a request for help from one of our tenants. Examples include repairing a cracked window, unblocking a drain or remedying a plumbing or electrical fault.
We own around 11,000 homes and respond to more than 30,000 requests for assistance each year.
We aim to carry out all repairs to your home at a time that suits you. This means we do not place repairs into categories. We will agree a time to do the repair with you; however if a repair is considered to be a risk to life or to the property, we may insist on responding sooner.
From Monday 22nd April we will be using external contractors to add to the service delivered by Erimus Building Services. This will improve the repairs service you receive and the attached flyer' Improving your repair service ' gives you more information about this.
You can report a repair by:
You will be asked for the following information:
Our repairs service operates 24 hours a day, seven days a week. There is full cover during normal office hours with reduced cover available outside these times. Please be aware this reduced cover service is only intended to provide a response where your health and safety is judged to be severely and immediately at risk or serious damage is taking place to the property, e.g. a fast water leak or burst. If you have an emergency repair out of normal office hours, ring Erimus Housing on 08000 461600, free from a land line, or 01642 261100 which is charged at local rates from a mobile phone.
Please allow anyone who works for us access to your home to inspect it or to carry out work to yours or an adjoining property. If you have made arrangements to allow access when ordering the repair, please make sure you keep to them so we can carry it out for you. Our members of staff are trained to show you their identification and tell you their name before entering your home. Please do not let anyone into your home without seeing their identification first. If you are unsure of their identity, please call us first before allowing them into your home.
Improving your repairs service - who will carry out my repair?
Yes. Anyone representing Erimus who attends your home to carry out work must ensure it is carried out with the minimum of disruption to you and with respect for you and your home. A copy of the code of conduct is available at all our area housing offices.
We will arrange a morning or afternoon appointment with you when you report the repair. Once an appointment has been made, please let us know if you are unable to keep it and we will rearrange it for you. Contact us on 08000 461600, free from a land line, or 01642 261100 which is charged at local rates from a mobile phone.
When the operative arrives at your home, you will be given a short satisfaction survey asking you for views on the repairs service you were given and the standard of work carried out. You can return this to us in the pre-paid envelope provided.
If the repair has been completed but you are not satisfied with:
Please contact us to explain the problem. If the matter is not resolved, you can follow our corporate complaints procedure. You can ask for information on the process at your local housing office or by ringing us.
Asbestos was used in building materials until the mid 1980s. As long as it remains undamaged, it is safe. We have policies and procedures for managing asbestos that include surveying buildings to find out where asbestos is present so that we can decide the safest way of dealing with it.
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