Our Policies

Everyone in Erimus Housing operates under the rules laid out in our policy and procedure documents. Our policies set the rules staff must follow, and our procedures detail the actual steps staff must take when carrying out certain activities.

The policies and procedures are based on current laws, and on the guidelines and requirements of the Housing Corporation.

Listed below are some most likely to affect you. If you would like a copy of these or want to know more about any other policies and procedures, please contact your housing officer or email us.

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• Abandoned Tenancies Policy
• Access to Property
• Aids & Adaptations Policy
• Anti-Social Behaviour Policy
• Complaints Policy
• Data Protection and Access to Information Policy
• Decoration Allowance Policy
• Debt Recovery Policy
• Domestic Gas Appliance Policy
• Domestic Violence Policy
• Environmental Policy
• Estate Management
• Hate Crime & Harrassment Policy
• Illegal Occupation Policy
• Leasehold Management Policy
• Lettings Policy
• New Build Shared Ownership Policy
• Owner Occupier in Regeneration & Investemnt Areas Policy
• Pets Policy
• Rechargeable Repairs Policy
• Repairs, Maintenance & Investement Policy
• Rent Setting & Service Charge Policy
• Resident Involvement Policy
• Satellite Dishes & TV Aerials Policy
• Succession, Assignment & Mutual Exchange Tenancies
• Tenancy Management
• Void Management Policy
• Vunerable Persons Policy