Our Policies

Everyone in Erimus Housing operates under the rules laid out in our policy and procedure documents. Our policies set the rules staff must follow, and our procedures detail the actual steps staff must take when carrying out certain activities.

The policies and procedures are based on current laws, and on the guidelines and requirements of the Tenant Service Authority (TSA).

Listed below are some most likely to affect you. You can download these policies but if you would like to know more about any other policies and procedures, please contact your housing officer or email us.

Click to download (requires Adobe Reader ).

• Abandoned Tenancies Policy
• Access to Property
• Aids & Adaptations Policy
• Anti-Social Behaviour Policy
• Charitable Donations
• Common Allocation Policy
• Complaints Policy
• Data Protection and Access to Information Policy
• Decoration Allowance Policy
• Debt Recovery Policy
• Domestic Gas Appliance Policy
• Domestic Abuse Policy
• Eligibility Criteria for Supported Housing
• Environmental Policy
• Equality & Diversity Policy
• Estate Management
• Flexible Tenure Policy
• Hate Crime & Harrassment Policy
• Illegal Occupation Policy
• Leasehold Management Policy
• New Build Shared Ownership Policy
• Owner Occupier in Regeneration & Investement Areas Policy
• Pets Policy
• Rechargeable Repairs Policy
• Repairs, Maintenance & Investement Policy
• Rent Setting & Service Charge Policy
• Resident Involvement Policy
• Sale of Alcohol from Erimus Retail Pemises
• Satellite Dishes & TV Aerials Policy
• Succession, Assignment & Mutual Exchange Tenancies
• Tenancy Management
• Void Management Policy
• Vunerable Persons Policy